Are you facing these challenges in your business? Conversational AI for exceptional customer care Automate inquiries across any channel Ensure security and data ownership Powerful AI integrations to meet your needs No-code user interface Enterprise-ready

Customer Support 1. How do I Get Jumpstarted?
Problema: Como empiezo?

Solution Solution:IBM provides an easy way to get started with a proof of value (POV), through the Watson Assistant JumpStart program. JumpStart is a Minimum Viable Product (MVP) engagement that includes IBM technology, IBM assets, and IBM expertise to deliver use cases into production. It provides proof of AIs business value, with minimal disruption to current client initiatives, and often at no cost to the client. JumpStart helps a client identify and prioritize use cases and build and deploy a production-grade virtual assistant in weeks. Example use cases. link to more use cases

Solución:.
IBM has worked hard to implement an industry-leading vision to build features like Actions
Watson .

Process Mining offers three powerful capabilities that enable organizations to create a precise process model, known as a Digital Twin of an Organization (DTO). This model reflects the current state of the business process and provides valuable insights for making informed changes aligned with business goals and market demands. These three capabilities are:

  • 1. Task Mining: This foundational technology captures user desktop interactions to understand processes at the task level. It helps uncover the sequence of tasks performed, enabling organizations to optimize and automate repetitive tasks effectively.
  • 2. Business Rules Mining: This feature goes beyond analyzing the frequency of following specific paths in a process. It uncovers the underlying reasons behind the process decisions, providing valuable insights for optimizing process flows and enhancing decision-making.
  • 3. Multi-level Process Mining: This capability allows organizations to analyze complex processes comprehensively. It eliminates the need for separate analyses by consolidating all process parts belonging to each entity into a single view. For example, in the "Procure to Pay" process, it streamlines the analysis of entities like purchase requisition, purchase order, goods receipt, and invoice.
The DTO serves as a powerful tool for Monitoring and Optimization. It enables organizations to monitor key performance indicators (KPIs), identify process deviations, check compliance, and uncover root causes. Additionally, it facilitates scenario testing and simulation of future process changes, making it easier to evaluate the expected return on investment (ROI) and make informed decisions.

Steps

1. how to take the clients existing use case and expand.

provide entry points to consider for such expansion. Descubre !

2. Expanding into new use cases

by leveraging the JumpStart program which provides customers with a Minimum Viable Product (MVP) Al .

3. JumpStart provides proof of AIs business value,

with minimal disruption to current client initiatives, and often at no cost to the client. Desbloquea .

Data Entry and Processing Starter Package 20 points
Opcion A

SolutionSolution :Co-create an Intelligent Virtual Agent through Web Chat to help customers resolve, by self-service, their most common queries. Includes 'Chatbot Standard, Login-Logout-Join, Rate Rank, SEO Analytics'


Solución: Co-crear un Agente Virtual Inteligente a través del Chat en la Web para ayudar a los clientes a resolver, mediante auto-servicio, sus consultas más comunes.

Intelligent Automation: By harnessing AI technologies, Watson Assistant automates routine tasks, freeing up valuable time and resources for your team.

Steps Option A

1. week 1

1.Introduction to use case preparation.
2.IBM Customer Point of View discover, demonstration,
3. Design integration proof of concepts, service line customer experience, chatbot development, industry and competition market analysis. This occurs onsite for most part. 1. Introducción a la preparación del caso de uso.
2. Punto de vista del cliente de IBM: descubrimiento, demostración.
3. Diseño de integración de pruebas de concepto, experiencia del cliente en la línea de servicios, desarrollo de chatbots, análisis del mercado de la industria y la competencia. Esto ocurre principalmente en las instalaciones del cliente.

2. Week 2

1. Analyze and troubleshoot customer experiences from different paths.
2. Work with employees to prepare training and showcase customer service line or experience using AI.
3. Implement phase 1 chatbot via your target market platform. (alexa, google, watson, facebook, kiik, telegram, etc.) 1. Analizar y solucionar las experiencias de los clientes en diferentes caminos.
2. Trabajar con los empleados para preparar la capacitación y demostrar la línea de servicio al cliente o la experiencia utilizando IA.
3. Implementar la fase 1 del chatbot a través de la plataforma de su mercado objetivo (Alexa, Google, Watson, Facebook, Kiik, Telegram, etc.).

3. Week 3

1. Build and deploy digital and or voice chatbot.
2. Introduce to 2 two-week sprints .
3. Production ready and 1 integration max. 1. Construir e implementar un chatbot digital y/o de voz.
2. Introducir en dos sprints de dos semanas cada uno.
3. Preparación para producción y máximo una integración.

4. Week 4

1.Adopt 2.Scale 3. Expand. 1. Adoptar. 2. Escalar. 3. Expandir.

Data Entry and Processing Business Package 50 points
Opcion B

SolutionSolution : Co-create an Intelligent Virtual Agent through voice integration. Scale up from A - Co-create an Intelligent Virtual Agent through Web Chat to help customers resolve. 'Chatbot Standard, Checkout Cart, Admin Order Page, Inbound Outbound Campaign, Call Center Webdialer, Social Media Bot',

In this new category, we will focus on enhancing the virtual agent experience by integrating voice capabilities.

Solución: Comenzar el proceso de co-creación de un Agente Virtual Inteligente mediante la integración de voz.

Scaling up to voice integration provides a seamless and natural way for customers to interact with the virtual agent, improving the overall customer experience. It enables customers to get their queries resolved more efficiently, without the need to type or navigate through web chat interfaces.

Steps Option B

1. week 1

1.Introduction and Co-creation Begin the co-creation process of an Intelligent Virtual Agent through voice integration.
2.Identify project requirements and objectives.
3. Conduct an analysis of customer needs and define specific use cases.
4.Establish a clear vision for the Virtual Agent and the benefits it will bring. Identificar los requisitos y objetivos del proyecto. Realizar un análisis de las necesidades del cliente y definir los casos de uso específicos. Establecer una visión clara para el Agente Virtual y los beneficios que aportará.

2. Week 2

1.Design and Development. TresCoders Design the architecture of the Virtual Agent and define key functionalities. 2.TresCoders Develop and train natural language processing models for voice understanding and generation. 3.TresCoders Integrate voice recognition and synthesis technology to enable voice interaction. 4. Conduct functionality and usability testing of the Virtual Agent. TresCoders Diseñar la arquitectura del Agente Virtual y definir las funcionalidades clave. Desarrollar y entrenar los modelos de procesamiento de lenguaje natural para la comprensión y generación de voz.

3. Week 3

1.Conduct comprehensive testing to ensure optimal performance and a seamless user experience.
2. Fine-tune and optimize voice processing algorithms and models to improve accuracy and naturalness. Implementar el Agente Virtual en el entorno de producción. Realizar pruebas exhaustivas para garantizar un rendimiento óptimo y una experiencia de usuario fluida.

4. Week 4

1.Evaluate the performance and effectiveness of the Virtual Agent in production.
2.Identify opportunities for improvement and optimization to scale and adapt the Virtual Agent Evaluar el rendimiento y la eficacia del Agente Virtual en producción. Identificar oportunidades de mejora y optimización para escalar y adaptar el Agente Virtual.

Data Entry and Processing Premium Package 80 points
Opcion C:

SolutionSolution : Same as Option A, plus a Search Skill enabled by Watson Discovery 'Chatbot Standard, Checkout Cart, Admin Order Page, Login-Logout-Join, Telephony Solutions, Message Comments, Call Center Webdialer, Outbound Inbound Campaign',

Solución: Mismo de Opcion A, Co-crear un Agente Virtual Inteligente con Integración de Voz y Capacidades de Búsqueda Avanzada con Watson

Co-create an Intelligent Virtual Agent through Voice Integration with Advanced Search Capabilities Identify the goals and requirements for implementing an Intelligent Virtual Agent (IVA) with advanced search capabilities using Watson. Conduct a thorough analysis of the target audience's search needs and desired search functionality. Collaborate with stakeholders to define the key search features and requirements for the voice-enabled IVA. Design the conversational flow and user experience for the voice-enabled IVA with integrated search capabilities. Begin development of the voice-enabled IVA using Watson's advanced search skills.

Steps Option C

1. week 1

Option C refers to perform advanced search operations and relevant results. Watson's search skills leverage natural language understanding and machine learning techniques to understand user queries and retrieve information from a variety of data sources, users can benefit from more intelligent and efficient search experiences. Interpret unstructured data, text documents, web pages, and databases, Identificar los objetivos y requisitos para implementar un Agente Virtual Inteligente (IVA) con capacidades de búsqueda avanzada utilizando Watson. Realizar un análisis exhaustivo de las necesidades de búsqueda de la audiencia objetivo y la funcionalidad de búsqueda deseada. Colaborar con los interesados para definir las características y requisitos clave de búsqueda para el IVA con integración de voz.

2. Week 2

Integrate Watson's advanced search skills into the voice-enabled IVA. Conduct thorough testing and quality assurance to ensure the functionality and performance of the voice-enabled IVA with integrated search capabilities. Refine and fine-tune the search functionality to enhance the accuracy and relevance of search results. Integrar las capacidades de búsqueda avanzada de Watson en el IVA con integración de voz. Realizar pruebas exhaustivas y aseguramiento de la calidad para garantizar la funcionalidad y rendimiento del IVA con integración de voz y capacidades de búsqueda integradas.

3. Week 3

Analyze user interactions and feedback to identify areas for optimization and improvement in search functionality. Continuously refine the search skills to enhance the accuracy, relevance, and speed of search results. Implement advanced natural language understanding and machine learning techniques to improve the understanding of user queries. Integrar las capacidades de búsqueda avanzada de Watson en el IVA con integración de voz. Realizar pruebas exhaustivas y aseguramiento de la calidad para garantizar la funcionalidad y rendimiento del IVA con integración de voz y capacidades de búsqueda integradas.

4. Week 4

Evaluate the success and performance of the voice-enabled IVA with advanced search capabilities. Identify opportunities for scaling up the usage and expanding the reach of the IVA with integrated search functionality. Develop a plan for integrating the voice-enabled IVA with advanced search capabilities into additional channels or platforms. Evaluar el éxito y rendimiento del IVA con integración de voz y capacidades de búsqueda avanzada. Identificar oportunidades para aumentar el uso y expandir el alcance del IVA con funcionalidad de búsqueda integrada. Desarrollar un plan para integrar el IVA con integración de voz y capacidades de búsqueda avanzada en canales o plataformas adicionales.